WMF CoffeeConnect transforms the potential of your coffee machines, giving them the ability to provide valuable data and receive instructions remotely. You can view sales figures and service information anytime, anywhere. You can receive warning of low supplies, or the need for maintenance. And as the system is bidirectional, you can send promotions directly from your desk to the display of any machine. Best of all, you can use the basic features free of charge. By collecting, analyzing and processing smart product data, WMF CoffeeConnect gives you the power to optimize processes, reduce service costs, and increase turnover. And that’s only the beginning.
Our seamlessly connected tools provide high transparency on the machine status and allow you to manage your coffee business.
This application allows you to monitor, control, manage and optimize your coffee business. The application consists of a variety of functions combined in one customizable dashboard which provides you with an overview of your coffee business regarding performance operation and maintenance.
The shop is the future place to order cleaning supplies. As a WMF partner you can even purchase spare parts and accessories.
The Entity Management enables you to organize your coffee machines, users, rights and roles according to your needs. This helps you to manage your coffee business easy and efficient.
With the Remote Management functionalities you can control your coffee machine from everywhere. This allows you to save time and effort in changing any settings or upload data. Furthermore, this ensures to process changes at the same time for all your machines. Functionalities depend on your role, the type of coffee machine and the installed hard- and software.
This tool allows you to find any media asset in one place.
Catalogues, pictures, videos or manuals are available 24/7 and always in the latest version.
To better understand and improve your daily coffee business, we offer you Advanced Analytics based on a business intelligence platform.
You can get standardized reports, tailor-made reports, or even access to data in order to create self-made reports.
With the help of our Business Analysts and Data Scientists we are able to create customized reports in order to help you answer your individual questions.
Your data experts can create self-made reports using data from our business intelligence tool.
We pave the way to an integrated ecosystem which connects our digital solutions with your applications.
We can provide you with appropriate interfaces (APIs) or even conduct integration projects of whole applications.
We understand the importance of security and know that your data is crucial to your business success. That is why we developed our system following state-of-the-art standards for infrastructure, data protection as well as identity and access management.
Our dedicated Information Security department formed of highly skilled and certified staff, created a state-of-the-art IT-security with highly resistant firewalls and gateways.
We adhere to the General Data Protection Regulation (GDPR) and your data will be processed and encrypted, where required. Your information and individual data privacy is ensured by a contractual agreement as well as customer consent that works.
A state-of-the-art Identity and Access Management that supports IoT requirements has been implemented. This system provides multi-factor and role-based access to data and systems.
The WMF CoffeeConnect digital platform will be fitted as standard in nearly all WMF Professional Coffee Machines starting from July 2018. Most pre-existing WMF Professional Coffee Machine models can be retrofitted with WMF CoffeeConnect at any time.
Even without any connected coffee machines, registered customers can improve their business by taking advantage of the suite of digital tools available through WMF CoffeeConnect, such as Online Shop, Configurator and Media Pool.