WMF CoffeeConnect transforms the potential of your coffee machines, giving them the ability to provide valuable data and receive instructions remotely. You can view sales figures and service information anytime, anywhere. You can receive warning of low supplies, or the need for maintenance. And as the system is bidirectional, you can send promotions directly from your desk to the display of any machine. Best of all, you can use the basic features free of charge. By collecting, analyzing and processing smart product data, WMF CoffeeConnect gives you the power to optimize processes, reduce service costs, and increase turnover. And that’s only the beginning.
Our seamlessly connected tools provide high transparency on the machine status and allow you to manage your coffee business.
This application allows you to monitor, control, manage and optimize your coffee business. The application consists of a variety of functions combined in one customizable dashboard which provides you with an overview of your coffee business regarding performance operation and maintenance.
The shop is the future place to order cleaning supplies. As a WMF partner you can even purchase spare parts and accessories.
The Entity Management enables you to organize your coffee machines, users, rights and roles according to your needs. This helps you to manage your coffee business easy and efficient.
With the Remote Management functionalities you can control your coffee machine from everywhere. This allows you to save time and effort in changing any settings or upload data. Furthermore, this ensures to process changes at the same time for all your machines. Functionalities depend on your role, the type of coffee machine and the installed hard- and software.
The Know-how Center supports you in solving any issue or error that may occur. For best suggestions, you can share and rate your experience whether it was helpful or not.
This tool allows you to find any media asset in one place.
Catalogues, pictures, videos or manuals are available 24/7 and always in the latest version.
To better understand and improve your daily coffee business, we offer you Advanced Analytics based on a business intelligence platform.
You can get standardized reports, tailor-made reports, or even access to data in order to create self-made reports.
With the help of our Business Analysts and Data Scientists we are able to create customized reports in order to help you answer your individual questions.
Your data experts can create self-made reports using data from our business intelligence tool.
We pave the way to an integrated ecosystem which connects our digital solutions with your applications.
We can provide you with appropriate interfaces (APIs) or even conduct integration projects of whole applications.
We understand the importance of security and know that your data is crucial to your business success. That is why we developed our system following state-of-the-art standards for infrastructure, data security as well as identity and access management.
Our dedicated Information Security department formed of highly skilled and certified staff, created a state-of-the-art IT-security with highly resistant firewalls and gateways. We provide end-to-end security for both our coffee machines and connected devices with virus and malware protection.
We adhere to the General Data Protection Regulation (GDPR) and your data will be processed and encrypted, where required. Your information and individual data privacy is ensured by a contractual agreement as well as customer consent that works.
A state-of-the-art Identity and Access Management that supports IoT requirements has been implemented. This system provides multi-factor and role-based access to data and systems.
WMF gives its customers a competitive advantage by providing the basic features of WMF CoffeeConnect free of charge. Additional applications can be purchased through a choice of packages designed to satisfy diverse needs. WMF CoffeeConnect is designed for the future, and the software will continue to develop tailor-made to your needs over time.
Basic overview and standard reports of your machine status and performance.
All PREMIUM features
Use remote functionalities to improve your service efficiency.
Benefit from solutions based on the bundled know-how of our own large service network.
Development of tailor-made reports in Business Intelligence (BI) Tool upon requests including consulting services of our BI experts.
Allows you to develop your own reports with access to our Business Intelligence (BI) Tool including support and consulting services of our BI experts.
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The WMF CoffeeConnect digital platform will be fitted as standard in nearly all WMF Professional Coffee Machines starting from July 2018. Most pre-existing WMF Professional Coffee Machine models can be retrofitted with WMF CoffeeConnect at any time.
Even without any connected coffee machines, registered customers can improve their business by taking advantage of the suite of digital tools available through WMF CoffeeConnect, such as Online Shop, Know-how Center, Configurator and Media Pool.