WMF CoffeeConnect

Coffee excellence meets digital solutions.

EXPLORE

WMF CoffeeConnect

Optimize your coffee business with best-in-class and most innovative tailor-made digital solutions.

WMF CoffeeConnect transforms the potential of your coffee machines, giving them the ability to provide valuable data and receive instructions remotely. You can view sales figures and service information any-time, anywhere. By collecting, analyzing and processing smart prod-uct data, WMF CoffeeConnect gives you the power to optimize processes, reduce service costs, and increase turnover. And that’s only the beginning.

WMF CoffeeConnect Stories

Discover how WMF CoffeeConnect can help you to improve your coffee business.

Digital Solutions

Software as a Service

Increase your performance

Tools to help you manage your coffee business.

Our seamlessly connected tools provide high transparency on the machine status and allow you to manage your coffee business.

Monitoring

This application allows you to monitor, control, manage and optimize your coffee business. The application consists of a variety of functions combined in one customizable dashboard which provides you with an overview of your coffee business regarding performance operation and maintenance.

  • Overview of machine status or revenues within a map
  • Errors, tasks and information regarding your coffee machines
  • Consumption and peak times
  • Many remote functions available

Know-how Center

The Know-how Center supports you in solving any issue or error that may occur. For best suggestions, you can share and rate your experience whether it was helpful or not.

  • Written and video supported instructions
  • An algorithm ensures that the best solution is shown on top
  • Our WMF partners profit from the longstanding knowledge and experience of our own large service network

Media Pool

This tool allows you to find any media asset in one place.
Catalogues, pictures, videos or manuals are available 24/7 and always in the latest version.

  • All media assets: catalogues, pictures, manuals etc.
  • 24/7 availability
  • Always up to date

Online Shop

The shop is the future place to order cleaning supplies. As a WMF partner you can even purchase spare parts and accessories.

  • Includes spare parts, accessories and cleaning supplies
  • Shows the availability of all items
  • Shows individual prices per customer

Advanced Analytics

Data Insights

Learn more about your daily coffee business.

To better understand and improve your daily coffee business, we offer you Advanced Analytics based on a business intelligence platform.
You can get standardized reports, tailor-made reports, or even access to data in order to create self-made reports.

Tailor-Made Analytics

With the help of our Business Analysts and Data Scientists we are able to create customized reports in order to help you answer your individual questions.

Self-Made Analytics

Your data experts can create self-made reports using data from our business intelligence tool.

3rd party Connectivity

Seamless Integration

Our expertise in your system.

We pave the way to an integrated ecosystem which connects our digital solutions with your applications.
We can provide you with appropriate interfaces (APIs) or even conduct integration projects of whole applications.

Security and Data Privacy

Safe and Secure

We understand the importance of security and know that your data is crucial to your business success. That is why we developed our system following state-of-the-art standards for infrastructure, data security as well as identity and access management.

Infrastructure security

Our dedicated Information Security department formed of highly skilled and certified staff, created a state-of-the-art IT-security with highly resistant firewalls and gateways. We provide end-to-end security for both our coffee machines and connected devices with virus and malware protection.

Data privacy

We adhere to the General Data Protection Regulation (GDPR) and your data will be processed and encrypted, where required. Your information and individual data privacy is ensured by a contractual agreement as well as customer consent that works.

Identity and Access

A state-of-the-art Identity and Access Management that supports IoT requirements has been implemented. This system provides multi-factor and role-based access to data and systems.

Benefits

Telemetry as a standard
Central access to all applications
Integrated, connected information
Identity and Access Management
Continuous development of WMF CoffeeConnect and support by WMF digital team
Web-based and near real-time
Basic features included for free

All the advantages of connected knowledge.

Security & Privacy

State-of-the-art standards for total peace of mind
⮕

Security & Privacy

  • State-of-the-art security infrastructure
  • End-to-end data protection
  • Focus on data privacy and control
  • Advanced rights management

Performance

Monitor and control the performance of your business.
⮕

Performance

  • Advanced controls and measurement for increased uptime
  • Usage overview and portfolio adjustment via live dashboard
  • Better understanding of consumer preferences
  • Targeted advertising via remote management

Service

Make sure your machines are always fit for use and running smoothly.
⮕

Service

  • Higher service efficiency
  • Better knowledge for service interventions
  • Know-how Center for self-service solutions
  • Continuous operational readiness ensured

Analytics

Tailor-Made Analytics and Self-Made Analytics
⮕

Analytics

  • Standard Reports
  • Tailor-Made Analytics for deeper insights
  • Self-Made Analytics for customer’s own processing

Connectivity

The power of WMF CoffeeConnect
⮕

Connectivity

  • Integration of customer´s WMF coffee machines with WMF CoffeeConnect Inside.
  • Connectivity for WMF coffee machines equipped with the WMF CoffeeConnect module.

Small business

If your business is a hotel, restaurant, bar, coffee shop, office or catering company with only a few branches or a few coffee machines, then you may be able to add value by taking advantage of the following aspects of WMF CoffeeConnect.
⮕

Large business

Is yours a high-revenue organization with a large number of coffee machines in multiple locations across a wide geographical area? Then the following features may be of particular benefit.
⮕

Operator

As an operator, you will probably be interested in functions that indicate filling levels, ingredient con-sumption, error details and tasks of your customers’ coffee machines. WMF CoffeeConnect meets your needs in the following ways.
⮕

Trade partners

Of special interest to you are the Tailor-Made and Self-Made Analytics and the Professional Package. These features can help you manage your business effectively with regard to your customers.
⮕

Packages

From free features to advanced analytics.

WMF gives its customers a competitive advantage by providing the basic features of WMF CoffeeConnect free of charge. Additional applications can be purchased through a choice of packages designed to satisfy diverse needs. WMF CoffeeConnect is designed for the future, and the software will continue to develop tailor-made to your needs over time.

BasicFree*

  • Media Pool
    +
    Online Shop
    +
    Configurator
    +
    Know-How Center

  • Basic overview and standard reports of your machine status and performance.

The first 3 years are free, then the data transfer is charged.

Premium

  • All BASIC features

  • Detailed information about consumptions and peak times of beverages and ingredients.

  • Remote functionalities for increasing sales and adapt coffee portfolio.

  • Manage user rights and roles within your organization.

Professional

  • All PREMIUM features

  • Use remote functionalities to improve your service efficiency.

  • Benefit from solutions based on the bundled know-how of our own large service network.

In addition to choosing the Basic, Premium or Professional Package, customers may also purchase Advanced Analytics and Consulting Services.

Tailor-Made Analytics

  • Development of tailor-made reports in Business Intelligence (BI) Tool upon requests including consulting services of our BI experts.

Self-Made Analytics

  • Allows you to develop your own reports with access to our Business Intelligence (BI) Tool including support and consulting services of our BI experts.

These are the packages that will be most appropriate for you, based on what kind of customer you are.

Customer type Basic package Premium package Professional package Tailor-made analytics Self-made analytics
Small business1
Large business2
Operator
Trade parter
1. A small business is defined as a company with only a few branches or a few WMF coffee machines. 2. A large business is defined as a company with many branches or many WMF coffee machines. 3. Trade partners may choose to give their own customers a Basic or Premium Package, assigning them certain rights.

Contact

Do you have questions about WMF CoffeeConnect? Contact us:

Yes, I have read and agree with the Data Privacy Statement.
The fields marked with * are mandatory.

Join WMF CoffeeConnect

The WMF CoffeeConnect digital platform will be fitted as standard in nearly all WMF Professional Coffee Machines starting from July 2018. Most pre-existing WMF Professional Coffee Machine models can be retrofitted with WMF CoffeeConnect at any time.

Even without any connected coffee machines, registered customers can improve their business by taking advantage of the suite of digital tools available through WMF CoffeeConnect, such as Online Shop, Know-how Center, Configurator and Media Pool.